FAQs
1. How can I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
3. How long does shipping take?
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Processing Time: 1–3 business days
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
You’ll receive a tracking number once your order has shipped.
4. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States.
5. Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking email. If you need help, please contact us at karamasshop@gmail.com with your order number.
6. What is your return policy?
We accept returns within 30 days of delivery. Returns are free, with no restocking fees. Refunds will be issued to your original payment method. For more details, please visit our Return & Refund Policy page.
7. Do you ship internationally?
Currently, we only ship within the United States.
8. What if my item is damaged or lost?
If your order arrives damaged or does not arrive at all, please contact us within 7 days. We’ll resolve the issue by sending a replacement or issuing a refund.
9. How can I contact customer service?
📧 Email: karamasshop@gmail.com
📞 Phone: 876 019 7651
📍 Address: 479 Warren St, Brooklyn, New York 11217, United States
🕒 Hours: Mon–Fri 9 AM – 6 PM EST